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Featured Questions
The delivery time of products can vary from one product to another. In our store, we have a substantial inventory of both vintage and new products that we can deliver from stock. Additionally, we also supply products sourced from various wholesalers, which may have varying delivery times. On the product page, we specify the delivery time for each product. Below, you'll find the different delivery times we offer in our online store:
In Stock:
These products are available in our store and can be shipped to you within 1 to 2 business days.
5-7 business days:
These products come from our wholesaler, and we can ship them to you within 5 to 7 business days.
7-10 business days:
These products also come from our wholesaler and will be shipped to you within 7 to 10 business days.
A future date, e.g., 02-19-2024 / February 19, 2024:
This is a pre-order. A pre-order is a product announced by the manufacturer. The product has not been produced yet, but the manufacturer expects to be able to deliver it on the indicated date. Usually, this target date is accurate, but please be aware that some manufacturers may push these dates to a later time. Some brands that often experience date changes are Funko, Neca, Loungefly, and Wizzkids. Keep in mind that delivery dates for these brands may shift.
Het betalen met In3 gaat als volgt. Bij het plaatsen van je bestelling betaal je een derde van het bestelbedrag.
Na 30 dagen ontvang je een factuur voor weer een derde deel en na 60 dagen ontvang je een factuur voor het laatste deel.
Deze gespreid betaalmethode is zonder rente of lening en BKR registratie.
Wil je meer informatie over betalen in termijnen met In3? Ga dan naar de website van In3.
Information about pre-orders
When you place a pre-order, you are ordering a product that the manufacturer plans to produce in the near future. The listed release date is an estimate provided to us by the manufacturer. It's important to note that this date can, in some cases, be moved forward or delayed, and this can vary by manufacturer. After you've ordered an item on pre-order, we reserve this pre-order for you with our wholesaler. In principle, the product will be delivered to us on the indicated release date. If there is a change in the expected release date, we will keep you informed. Cancellation of a pre-order may result in a 15% cancellation fee. This is because we may not always be able to return items we've pre-ordered from our wholesaler.
Vintage Figures:
We receive a lot of vintage figures and other products on a daily basis, and we try to get them online as soon as possible. Typically, if you can't find it on our website, it means we currently can't supply it.
Pre-Orders:
For products that will be released in the future, it's possible that our wholesaler has not made the product available for pre-orders yet. In this case, please keep an eye on the website for updates.
Faq Sections
The release date shown on the product page is the date we expect the product to arrive at our store. This is an estimate provided by our wholesaler. This date may change if the supplier shifts production schedules. If you have an account, you can check the current status of your pre-order on your account page on our website under the 'orders' section.
For each product on our website, a delivery time is indicated. When a product is listed as in stock, we typically send the order to you within 1 to 2 business days. For products coming from our warehouse, the delivery time is slightly longer, and this is clearly indicated on the product page. If you've ordered a product on pre-order, the release date shown on the product page is the date we expect the product to arrive at our store. If this date changes due to the supplier shifting production schedules, it will be updated in your order. You can check this on your account page under the "my orders" section.
If you've just placed an order and wish to cancel it, it's advisable to get in touch with us as soon as possible so we can attempt to intercept your order. You can reach out to us by creating a ticket below. If your order involves a pre-order, please be aware that we may apply a 15% cancellation fee. This is because we may not always be able to return items we've pre-ordered from our wholesaler.
When we have shipped your order, you will receive an email with a tracking code that allows you to monitor the shipment of your order. If you haven't received your order several days after it was shipped, please check the following: What is the status of the shipment on the tracking page of PostNL? You may find the answer to your question there. Verify that you have entered the correct address details for your order. If they are incorrect, the package may eventually be returned to us, and we will contact you upon receipt.
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The delivery time of products can vary from one product to another. In our store, we have a substantial inventory of both vintage and new products that we can deliver from stock. Additionally, we also supply products sourced from various wholesalers, which may have varying delivery times. On the product page, we specify the delivery time for each product. Below, you'll find the different delivery times we offer in our online store:
In Stock:
These products are available in our store and can be shipped to you within 1 to 2 business days.
5-7 business days:
These products come from our wholesaler, and we can ship them to you within 5 to 7 business days.
7-10 business days:
These products also come from our wholesaler and will be shipped to you within 7 to 10 business days.
A future date, e.g., 02-19-2024 / February 19, 2024:
This is a pre-order. A pre-order is a product announced by the manufacturer. The product has not been produced yet, but the manufacturer expects to be able to deliver it on the indicated date. Usually, this target date is accurate, but please be aware that some manufacturers may push these dates to a later time. Some brands that often experience date changes are Funko, Neca, Loungefly, and Wizzkids. Keep in mind that delivery dates for these brands may shift.
These are the shipping costs we charge:
Netherlands
Letterbox parcel: €4.25 (If the ordered items fit through the letterbox, we use this shipping method)
Registered parcel: €5.99
Europe (EU)
Registered parcel:
Belgium: €7.00
Germany: €7.25
Spain: €14.00
Italy: €12.75
Luxembourg: €9.75
Other countries: €17.95
Europe (Non-EU)
Registered parcel: €21.95
Outside Europe
Registered parcel: €34.95
Information about pre-orders
When you place a pre-order, you are ordering a product that the manufacturer plans to produce in the near future. The listed release date is an estimate provided to us by the manufacturer. It's important to note that this date can, in some cases, be moved forward or delayed, and this can vary by manufacturer. After you've ordered an item on pre-order, we reserve this pre-order for you with our wholesaler. In principle, the product will be delivered to us on the indicated release date. If there is a change in the expected release date, we will keep you informed. Cancellation of a pre-order may result in a 15% cancellation fee. This is because we may not always be able to return items we've pre-ordered from our wholesaler.
Vintage Figures:
We receive a lot of vintage figures and other products on a daily basis, and we try to get them online as soon as possible. Typically, if you can't find it on our website, it means we currently can't supply it.
Pre-Orders:
For products that will be released in the future, it's possible that our wholesaler has not made the product available for pre-orders yet. In this case, please keep an eye on the website for updates.
Het betalen met In3 gaat als volgt. Bij het plaatsen van je bestelling betaal je een derde van het bestelbedrag.
Na 30 dagen ontvang je een factuur voor weer een derde deel en na 60 dagen ontvang je een factuur voor het laatste deel.
Deze gespreid betaalmethode is zonder rente of lening en BKR registratie.
Wil je meer informatie over betalen in termijnen met In3? Ga dan naar de website van In3.
Voor onze klanten in Nederland en België bieden wij Afterpay aan als achteraf betaalmethode.
Je ontvangt de factuur met betaalverzoek nadat je de bestelling hebt ontvangen.
Hier vind je meer informatie over Afterpay.
iDEAL | ||
in3 (Gespreid betalen) | ||
PayPal | ||
Visa Mastercard | ||
Afterpay | ||
Maestro | ||
AMEX | ||
MyBank | ||
Apple Pay | ||
Payconiq | ||
MultiBanco | ||
Bancontact | ||
Giropay | ||
Postepay | ||
Carte Bleue | ||
Dankort | ||
Przelewy24 | ||
| AliPay |
Er kan altijd wat misgaan bij het plaatsen van je bestelling.
Mocht er iets niet goed gaan bij het betalen van je bestelling dan is het altijd verstandig om nog even contact met ons op te nemen.
We kunnen meestal je bestelling terugvinden in ons systeem en je een betaallink sturen.
Als je een betaling met Afterpay hebt geprobeerd te plaatsen dan kun je het beste eerst met Afterpay contact op nemen via het volgende nummer: 020 723 0270. Wij kunnen jouw gegevens namelijk niet inzien vanwege de privacy regels.
Als je een bestelling hebt geplaatst als gast dan kunnen we deze helaas niet achteraf nog koppelen aan een daarna aangemaakt klanten-account.
Het volgen van een bestelling die je zonder account hebt geplaatst is trouwens vrij eenvoudig. Dit doe je via de bevestigingsmail met de link waarmee je deze bestelling kunt volgen.
Het volgen van een bestelling zonder account kun je hier.
Via deze link kom je op de pagina waar je een account kunt aanmaken:
Je kunt ons telefonisch bereiken op het volgende nummer: 023 303 0108
Dit zijn onze openingstijden:
Dinsdag 10:00–17:00
Woensdag 10:00–17:00
Donderdag 10:00–17:00
Vrijdag 10:00–17:00
Zaterdag 10:00–17:00
Zondag 13:00-17:00
Onze winkel bevindt zich in de Gierstraat 51 in hartje Haarlem.
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