The release date shown on the product page is the date we expect the product to arrive at our store. This is an estimate provided by our wholesaler. This date may change if the supplier shifts production schedules. If you have an account, you can check the current status of your pre-order on your account page on our website under the 'orders' section.

For each product on our website, a delivery time is indicated. When a product is listed as in stock, we typically send the order to you within 1 to 2 business days. For products coming from our warehouse, the delivery time is slightly longer, and this is clearly indicated on the product page. If you've ordered a product on pre-order, the release date shown on the product page is the date we expect the product to arrive at our store. If this date changes due to the supplier shifting production schedules, it will be updated in your order. You can check this on your account page under the "my orders" section.

If you've just placed an order and wish to cancel it, it's advisable to get in touch with us as soon as possible so we can attempt to intercept your order. You can reach out to us by creating a ticket below. If your order involves a pre-order, please be aware that we may apply a 15% cancellation fee. This is because we may not always be able to return items we've pre-ordered from our wholesaler.

When we have shipped your order, you will receive an email with a tracking code that allows you to monitor the shipment of your order. If you haven't received your order several days after it was shipped, please check the following: What is the status of the shipment on the tracking page of PostNL? You may find the answer to your question there. Verify that you have entered the correct address details for your order. If they are incorrect, the package may eventually be returned to us, and we will contact you upon receipt.

There can be various reasons why the manufacturer has decided to change the delivery date of a pre-order product. In general, this is related to production scheduling, and it's something we don't have control over. You can check the current status of your pre-order on your account page on our website under the "orders" section.